Returns and Refunds Policy
At Hill Country CNC & Woodworking LLC, we want you to be happy with your purchase, so we offer a 30-day return policy on all items (excluding custom work and digital media). If you are not satisfied with your purchase for any reason, you can return it for a full refund or exchange it for a different item.
To return an item, please contact us within 30 days of receiving your order. We will provide you with a return shipping label and instructions on how to return your item.
All items must be returned in new, unused condition with all original tags attached. We cannot accept returns for items that have been damaged, worn, or altered.
Once we receive your returned item, we will process your refund or exchange within 7 business days.
Exceptions to the Returns and Refunds Policy
The following items are not eligible for returns or refunds:
- Items that were custom builds (such as signs or custom ornaments)
- Items that are digital media files.
- Items that have been damaged, worn, or altered
- Items that are not in new, unused condition
- Items that have been purchased with a discount code
- Items that have been purchased during a sale
For international returns, please contact us for more information.
If you have any questions about our returns and refunds policy, please contact us at email@example.com.
Thank you for shopping with us!